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The app store won't load my account information or update my apps

For some unknown reason, when I try to open my account information in the app store it won't load. It just spins endlessly. I can look at apps in the app store, but I can't see what apps I already have that need to be updated. Otherwise my phone is fine, it's just weird. Any reason this might be happening? I've tried signing in and out of my account through settings, but it hasn't done anything.

iPhone 11 Pro

Posted on Jul 22, 2020 6:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2020 7:26 PM

See if anything here helps.


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

3 replies
Question marked as Top-ranking reply

Jul 22, 2020 7:26 PM in response to drfrankensara

See if anything here helps.


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

The app store won't load my account information or update my apps

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