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Someone using my apple id to purchase some apps. How can i removed that?

How can i stop someone using my apple id to purchase something that i didnt know

iPhone 6s, iOS 13

Posted on Jul 24, 2020 11:02 AM

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Question marked as Top-ranking reply

Posted on Jul 24, 2020 11:25 AM

Change your Apple ID password. See the following from If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


Anyone who has your Apple ID password can make charges to your account. If you have unauthorized charges, change your Apple ID password.

5 replies

Jul 24, 2020 11:39 AM in response to miraflor128

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charge was made by Apple for sure. If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

 

or use Apple Support Twitter  https://twitter.com/AppleSupport There may be a wait of an hour or so.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

__________

 

But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Could you have provided any potentially damaging information to a phisher/scammer? If yes, in your case, you'll need to follow up with the party that recorded the charges, e.g., your credit card company, Apple, etc. 

   

To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

Jul 24, 2020 11:45 AM in response to miraflor128

If you changed your password, it is likely a phishing scam rather than real a purchase. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

Someone using my apple id to purchase some apps. How can i removed that?

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