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How to factory reset my ipod touch that has an old apple id and I don't have a password or itunes

I have an old apple ID on my ipod touch and dont know the password to factory reset it

iPod, iOS 9

Posted on Jul 25, 2020 6:36 AM

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Question marked as Top-ranking reply

Posted on Jul 25, 2020 8:46 AM

Hello,


The iPod touch is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you will need to take the device and receipt to an Apple retail location.


Activation Lock

6 replies
Question marked as Top-ranking reply

Jul 25, 2020 8:46 AM in response to Erika516

Hello,


The iPod touch is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you will need to take the device and receipt to an Apple retail location.


Activation Lock

How to factory reset my ipod touch that has an old apple id and I don't have a password or itunes

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