Payment method

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call       

If necessary, try Twitter

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Change, add, or remove Apple ID payment methods:

https://support.apple.com/en-ca/HT201266

Mine keeps using my default pay method instead of Apple balance why?

Okay! Thanks. I’ll try and see what I figure out.

You are welcome.