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How can I unlock it?
MacBook Pro 13″, macOS 10.15
Sounds like a hardware issue.
Try to reset the NVRAM https://support.apple.com/en-us/HT204063
And reset the SMC https://support.apple.com/en-us/HT201295
Otherwise you should contact Apple Support here: https://support.apple.com/contact
Sounds like a hardware issue.
Try to reset the NVRAM https://support.apple.com/en-us/HT204063
And reset the SMC https://support.apple.com/en-us/HT201295
Otherwise you should contact Apple Support here: https://support.apple.com/contact
What does the screen looks like? Can you post a picture so we can better understand?
The screen is dark, when I press the power button it tries to start but than shuts down again
My new Mac book pro is locked?
