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marselby Author

Level 1

4 points

Cannot Turn Off Activation Lock

My son set up my old iPhone 6S without my permission and now I cannot clear it to resell because he cannot remember the Apple ID to turn off the Activation Lock. How can I fix this?

Posted on Aug 2, 2020 10:46 AM

Top-ranking reply

Niel

Level 10

732,479 points

Posted on Aug 2, 2020 11:09 AM

Tell him to use Apple's iForgot service or contact their Account Security team, or the iPhone’s original owner to supply Apple with its purchase receipt and ask them to remove the lock.

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Cannot Turn Off Activation Lock

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