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Good afternoon. My name is Akniet. If there are any errors, please forgive me because I write from a translator.
So, Today, August 4, 2020, an hour ago, I had money withdrawn from my Kaspi Gold card( mastercard) The app is called Prequel. 13490 tenge ( 31 dollars) was withdrawn. I didn't give permission to subscribe, but my younger brother probably did. I apologize for this situation and if it is possible to return the funds. Thanks for understanding.
You need to cancel the subscription;
Managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098
You need to make the refund request directly from Apple.
World-wide Apple Support -
https://support.apple.com/en-us/HT204169
Support by phone, email or chat -
Apple Support by Twitter -
https://twitter.com/AppleSupport
ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6; HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2
You need to cancel the subscription;
Managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098
You need to make the refund request directly from Apple.
World-wide Apple Support -
https://support.apple.com/en-us/HT204169
Support by phone, email or chat -
Apple Support by Twitter -
https://twitter.com/AppleSupport
ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6; HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2
Unwanted subscription
