You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I cannot download 4K videos taken from my iPhone 11. I tried uploading to iCloud, Dropbox, and directly to my computer.
iCloud - says upload error
Dropbox - says unable to upload
PC - says unable to reach phone.
The file size is almost 2 Gb. What can be done to fix this?
Windows, Windows 6
Hi CanFunHelp,
Thanks for your post! We understand you are unable to download 4k videos to your PC. Is it a specific video or is the issue random? Do you have iCloud Photos enabled? If you haven't already, refer to the support articles below.
Let us know what you find out!
Take care!
Hi CanFunHelp,
Thanks for your post! We understand you are unable to download 4k videos to your PC. Is it a specific video or is the issue random? Do you have iCloud Photos enabled? If you haven't already, refer to the support articles below.
Let us know what you find out!
Take care!
Ended up calling Apple support and eventually paid for the iCloud 50GB storage and was able to offload the video from cloud to PC.
not sure what caused my PC to not directly offload via USB cable. I was having issues with Windows store too which might have contributed to issue.
Cannot download 4K video
