You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unauthorized charge on my credit card

There is an unauthorized charge of $27.99 on my credit card for Clash Royale - Barrel of Games (for an iPhone X) that I did not order or authorize. In the email confirmation I clicked on "Click Here" to cancel it but the link wouldn't work. Please refund my account. Thank you

Posted on Aug 10, 2020 5:28 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2020 5:40 PM

We are users like you, not Apple employees, so we don't have access to your data information, so we can't help.


Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   

1 reply
Question marked as Top-ranking reply

Aug 10, 2020 5:40 PM in response to 1FrustratedCustomer

We are users like you, not Apple employees, so we don't have access to your data information, so we can't help.


Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem.      


How long refunds from the App Store or other Apple services take.   

Unauthorized charge on my credit card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.