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Phillips Hue Bridge won't add as accessory to HomeKit

I've seen other posts on this issue but so far no resolution.


I recently purchased a Phillips Hue Bridge. It works as advertised in my network when I use the Hue App on the iPhone. However, I have not had any success adding it as an accessory to HomeKit. I've gone through the instructions multiple times. Once I scan the 8 digit code on the back of the bridge, HomeKit recognizes the device. But when I submit to add it, I receive an error. I've restarted devices, checked all the boxes on bluetooth/wifi, reset my HomeKit environment and re-added all devices, even upgraded by Comcast router. Nothing seems to resolve the issue. Any ideas?



Posted on Aug 11, 2020 8:24 AM

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Aug 13, 2020 8:56 AM in response to icloudjatee

Hello icloudjatee,


We understand that you're experiencing an issue adding an accessory to your HomeKit, and we'd like to get you pointed in the right direction for a resolution. You mentioned that you've upgraded your router in an attempt to resolve this issue, so it sounds like you're receiving a network error when attempting to pair. In that case, we recommend ensuring your iOS device is connected to a 2.4 GHz network as some accessories aren't compatible with 5.0 GHz networks.


Should the issue persist, please share some additional details. For example:


  • What is the exact text of the error you receive?
  • What is the iOS version installed on your iPhone? You'll see this at Settings > General > About.


These details may help facilitate additional answers.


Take care!

Phillips Hue Bridge won't add as accessory to HomeKit

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