You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My laptop won’t start up

Mac is stuck on startup image and won’t get going? Don’t know what happened but unable to get started. Any advise or

Posted on Aug 14, 2020 9:37 PM

Reply
Question marked as Top-ranking reply
2 replies

Aug 14, 2020 10:12 PM in response to MacProBoy

1 - Shut down your Mac and reset SMC and NVRAM in that order. Did that change anything? Were you able to boot again?

2 - Boot in Safe Mode: turn on your Mac while holding Shift key. If it goas all the way, reboot it normally and se what happens (Safe Mode does some tricks to the system).

3 - Boot from an installation bootable drive/disc, go to Disk Utility and run First Aid

4 - Before the last strike, if you have an external drive, install macOS on it and check if it works.

5 - Final strike: backup your data (you can use macOS installed on that external drive for it), erase your internal drive (partitions and everything) and reinstall macOS fresh and clean.

My laptop won’t start up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.