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how can I unlock my apple ID via my icloud email? I can not remember my security question

my apple ID is locked. How can I unlock my apple ID via my icloud email? I can not remember my security question? I found it is a cycle problem

iPhone XR, iOS 13

Posted on Aug 15, 2020 8:49 AM

Reply
2 replies

Aug 15, 2020 10:48 AM in response to HuyPhamiPro

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485


You have indicated that your can't answer your security questions satisfactorily. So see Security and your Apple ID   https://support.apple.com/en-us/HT201303. This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given that you can’t answer your security question satisfactorily, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait of an hour or so.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option for you.

how can I unlock my apple ID via my icloud email? I can not remember my security question

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