You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
I've got a MacBook Pro that previously belonged to an employee who has left my company.
I can log in using an Admin account, but I can't delete the account that belonged to the previous user because he enabled Find My Mac, and I don't know his password.
I tried the Forgot Password link, but it wants to send a code to a phone number I don't recognize, probably the ex-employee's number.
How do I fix this?
MacBook Pro 13″, macOS 10.13
Hello larosaf,
It sounds like you have some questions about Activation Lock on Mac, and need some assistance. We will be happy to help.
This article references how to turn off Activation Lock: Turn off Activation Lock
This article can tell you more about Activation Lock on Mac: About Activation Lock on your Mac
Have you tried contacting the former employee? Do you happen to have the receipt of purchase for this device?
If the steps provided don't help, we would recommend reaching out to Apple Support.
Contact Apple for support and service
Cheers!
Turn off Find My Mac?
