You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

I have a new iPhone. I need to back up my data and exchange the phone. I am facing problem while try to erase the data after back up.

J want to transfer data from old to new iPhone.

iPhone 6, iOS 12

Posted on Aug 30, 2020 10:26 PM

Top-ranking reply

Level 10

149,316 points

Posted on Aug 30, 2020 10:38 PM

Once you have completed the backup then erase the data on your iPhone right from the iPhone as shown below-

Open Settings ➔ General ➔ Reset ➔ Erase All Contents & Settings - This will erase everything your iPhone and reset it to factory settings.

Axel F.

View in context

Similar questions