You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Every time I edit a photo now in the photos app, it ends up becoming a grey square and the photo is gone. It is true for the thumbnail in the library and when I click to make it larger.
MacBook Pro 15″, macOS 10.15
Guaranteed by whom? If it was installed 10 years ago it was under a much more tolerant system. With Mojave and Catalina the tolerance has tightened up considerable. I'd remove the 3rd party and check to see if the crashes stop.
Guaranteed by whom? If it was installed 10 years ago it was under a much more tolerant system. With Mojave and Catalina the tolerance has tightened up considerable. I'd remove the 3rd party and check to see if the crashes stop.
Try the following and report back:
1 - As a test launch Photos with the Option key held down and create a new, test library. Import some RAW photos and test to see if the same problem persists. Does it? (This tells us if the problem is limited to your current library or is more wide spread). Then test again in your current library.
2 - Log into another admin user account, Set up users, guests, and groups on Mac, and repeat #1 to see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).
3 - lastly boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and test in your primary library. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
Have you changed any settings for the image format in your camera? Which camera model are you using?
Is the RAW format on the list of supported cameras? Perhaps there is a restriction with respect to the compression or similar. Digital camera RAW formats supported by iOS 13, iPadOS 13, and macOS Catalina - Apple Support
How are you editing? With the adjustments in Photos or with a third-party photo editing extension?
Where is your Photos Library stored? On an external volume or in your Pictures folder?
Do you have plenty of free storage on your Mac and in iCloud?
One more thing - after the Catalina upgrade some older image formats are no longer supported. What is the format of your images you are trying to edit? Are it JPEGs or HEIC files, or another format?
I’m just doing light editing with the options in Photos.
I’m storing it all on an external. I have 90GB free on my Mac’s SSD and I have 1.2TB on the external. I do not use iCloud for my photos.
And I’m shooting in RAW.
I finally got around to testing. I got a test library and imported about 100 RAW photos. There were no issues with editing whatsoever. The app did crash at one point during the import.
I'm on a 2012 15" MBP so I'm wondering if age has something to do with it. Also, I'm getting panic crashes in regards to the RAM. I did a 3rd party install (a friend of mine who is a genius installed) extra ram ages ago and perhaps that is causing all of these issues.
Macs are very picky about RAM, even more so with the newer systems. Pull out the 3rd party RAM and run only on the original Apple RAM. If that solves the crashing problem replace the RAM modules with some from either MacSales.com or Crucial.com. They guarantee their modules to work in the Macs they were designed for.
It is definitely guaranteed RAM - my buddy who is a Genius is the one who purchased it and installed it for me. But it is also almost 9/10 years old and it may be the problem. Unfortunately, after year 5 or so I got rid of the old memory.
Crucial - the brand I bought. That makes sense as the crashes only really happened in the last 2-3 years and are getting more frequent. If I even have that RAM it is in a different country so it isn't even possible to check. I'll just hold out until I return to the States to replace the entire computer, it is time anyways. Thanks for your help!
How is the external HD formatted and connected to your Mac?
Connected by USB 2.0, formatted Mac OS Extended
I'm using a 90D - which is supported. I'm wondering if my RAM is the issue. The computer is almost 10 years old and I've had some kernel panics that have crashed the computer before.
Editing Photos Ends With The Picture Missing
