You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I get the activation lock of my iPad

how do i get the activation lock of my ipad


[Re-Titled by Moderator]

iPad

Posted on Sep 5, 2020 4:46 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2020 4:57 PM

Activation Lock is a theft deterrent, and a lock that was easily bypassed would not be a deterrent.


You will need the Apple ID and password (the message shows a hint about the Apple ID), or the original purchase receipt and matching photo ID and a discussion directly with Apple, or court paperwork in the case of a deceased family member.


If you bought this iPad used, contact the seller. If they haven’t disappeared already, as seemingly often happens with the folks asking about Activation Lock here. If the seller has disappeared, contact the local police if that’s an option, or (if one was used) the support folks for the service used to sell the device.


More info:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

Recover your Apple ID when you can’t reset your password - Apple Support


If you don't have the above info, you’ll want to recycle this device.



3 replies
Question marked as Top-ranking reply

Sep 5, 2020 4:57 PM in response to ash1987W

Activation Lock is a theft deterrent, and a lock that was easily bypassed would not be a deterrent.


You will need the Apple ID and password (the message shows a hint about the Apple ID), or the original purchase receipt and matching photo ID and a discussion directly with Apple, or court paperwork in the case of a deceased family member.


If you bought this iPad used, contact the seller. If they haven’t disappeared already, as seemingly often happens with the folks asking about Activation Lock here. If the seller has disappeared, contact the local police if that’s an option, or (if one was used) the support folks for the service used to sell the device.


More info:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

Recover your Apple ID when you can’t reset your password - Apple Support


If you don't have the above info, you’ll want to recycle this device.



Sep 6, 2020 7:51 AM in response to ash1987W

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


How do I get the activation lock of my iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.