You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

lr_coates24 Author

Level 1

4 points

Download Apps Issues

I am unable to download any apps. I have updated my payment options BOTH through the mobile and the website. The credit card which is being used is ok too. What issues am I facing and why?

iPhone X, iOS 13

Posted on Sep 5, 2020 5:35 PM

Reply

Top-ranking reply

Level 8

39,487 points

Posted on Sep 6, 2020 3:17 AM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

If its not this, what error message do you get? If any?

Good luck!

View in context

Similar questions

1 reply

Top-ranking reply

Level 8

39,487 points

Sep 6, 2020 3:17 AM in response to lr_coates24

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

If its not this, what error message do you get? If any?

Good luck!

Reply

Download Apps Issues

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up