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iPad shuts down when charged

Hi! My iPad is only 3 years old and never had a problem

Suddenly when fully charged it shuts down and shows no charge left

If I force it to restart it stays on at 100% for a few minutes then shuts down and shows no battery left again

Sometimes it will stay on at full charge if I use it with the charger but not always. Help!

iPad Air 2, iPadOS 13

Posted on Sep 8, 2020 6:30 PM

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Question marked as Top-ranking reply

Posted on Sep 8, 2020 6:33 PM

Hello, 



Drake

6 replies

Sep 9, 2020 6:00 AM in response to Junebug613

The symptoms that you describe suggest a failing battery - quite probably at the end of its usable service life.


You would be well advised to directly contact Apple Support - and request a remote battery diagnostic test. If your iPad battery is failing, they will be able to offer appropriate advice.


The link to Contact Support is at top right of this page. Alternatively, you can initiate a support case using the excellent Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044

iPad shuts down when charged

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