You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Mac Pro needs to update basic apps, but can't

My Mac Pro says it needs the Numbers, pages, iMovie etc, updated. however, when I go to update them, it says the apps were purchased on a different Apple ID, and it won't let me update them... any suggestions on how to fix this?

Posted on Sep 11, 2020 10:18 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 12, 2020 1:26 PM

If you did not originally purchase these apps using your AppleID, then you don't "own" them, nor can you update them. Delete the apps and see if you can download them from the App Store using your own AppleID. I believe at some point these apps became free, but they still must be associated with your AppleID.


If you purchased this Mac used, then you really should back up your data and perform a clean install of macOS by first erasing the drive before reinstalling macOS.

https://support.apple.com/en-us/HT208496


Here is what the previous owner should have done:

https://support.apple.com/en-us/HT201065

1 reply
Question marked as Top-ranking reply

Sep 12, 2020 1:26 PM in response to jfrands3

If you did not originally purchase these apps using your AppleID, then you don't "own" them, nor can you update them. Delete the apps and see if you can download them from the App Store using your own AppleID. I believe at some point these apps became free, but they still must be associated with your AppleID.


If you purchased this Mac used, then you really should back up your data and perform a clean install of macOS by first erasing the drive before reinstalling macOS.

https://support.apple.com/en-us/HT208496


Here is what the previous owner should have done:

https://support.apple.com/en-us/HT201065

My Mac Pro needs to update basic apps, but can't

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.