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I have the new mail sound turned off in Notifications, but I do have a new mail sound turned on in a Mail rule for VIPs. But when I send mail to anyone in that group, I hear the new mail sound first, followed by the swoosh sent mail sound. That rule is the only place that new mail sound is enabled. Disabling that sound in the rule stops the double-sound behavior, but that's not really a solution.
Any ideas anyone?
MacBook Pro with Touch Bar
Yep, I've tried this troubleshooting route a few times.
Note that the VIP rule is the only rule with a "Play Sound" action, and that rule includes the "Stop evaluating rules" action.
Greetings emilio-lizardo,
We understand that you are hearing an unexpected sound from Mail on your Mac, and we'd like to help. Begin by turning off "Play sounds for other mail actions" under Mail > Preferences > General. Also, turn "New messages sound" to "None".
Take care.
Okay, will do. Thanks all!
emilio-lizardo,
Thanks for the updated information. In that case, Contact Apple Support for further support.
Cheers.
Mail : sending mail causes new mail and swoosh sounds
