You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

“Other” storage

Hi, what can I do to get rid of my “other” storage. I currently have 9.79GB of Other storage and I do not know how to get rid of it no matter what I try. I really don’t want to reset my phone.

iPhone 7, iOS 12

Posted on Sep 20, 2020 12:42 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2020 12:43 AM

Update to iOS 14


iOS 13.6.1 --> Addresses an issue where unneeded system data files might not be automatically deleted when available storage is low


  • Other: Non-removable mobile assets, like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data, such as Keychain and CloudKit Database. Cached files can't be deleted by the system.
  • System: Space taken by the operating system. This can vary based on your device and model.


About cached files in "Other"

Finder and iTunes categorize cached music, videos, and photos as Other instead of actual songs, videos, or photos. Cached files are created when you stream or view content like music, videos, and photos. When you stream music or video, that content is stored as cached files on your device so you can quickly access it again.


Your device automatically removes cached files and temporary files when your device needs more space.


If storage on your device differs from what you see in Finder or iTunes

Since Finder and iTunes categorize cached files as Other, reported usage for Music or Videos might differ. To view usage on your device, go to Settings > General > [Device] Storage.


If you want to delete the cached files from your device

Your device automatically deletes cached files and temporary files when it needs more space. You don't need to delete them yourself.


In short --> IGNORE, if you are not convinced, Restart the device. You will see that Others Storage will reduce but total storage will remain more or less the same.


Watch the demo in the GIF below made on my iPhone 6 iOS 12.4.7


In short --> IGNORE, if you are not convinced, Restart the device. You will see that Others Storage will reduce but total storage will remain more or less the same


You may watch the same GIF in the form of Video on YouTube --> Others Storage consuming lot of space on an iPhone


3 replies
Question marked as Top-ranking reply

Sep 20, 2020 12:43 AM in response to taviannn

Update to iOS 14


iOS 13.6.1 --> Addresses an issue where unneeded system data files might not be automatically deleted when available storage is low


  • Other: Non-removable mobile assets, like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data, such as Keychain and CloudKit Database. Cached files can't be deleted by the system.
  • System: Space taken by the operating system. This can vary based on your device and model.


About cached files in "Other"

Finder and iTunes categorize cached music, videos, and photos as Other instead of actual songs, videos, or photos. Cached files are created when you stream or view content like music, videos, and photos. When you stream music or video, that content is stored as cached files on your device so you can quickly access it again.


Your device automatically removes cached files and temporary files when your device needs more space.


If storage on your device differs from what you see in Finder or iTunes

Since Finder and iTunes categorize cached files as Other, reported usage for Music or Videos might differ. To view usage on your device, go to Settings > General > [Device] Storage.


If you want to delete the cached files from your device

Your device automatically deletes cached files and temporary files when it needs more space. You don't need to delete them yourself.


In short --> IGNORE, if you are not convinced, Restart the device. You will see that Others Storage will reduce but total storage will remain more or less the same.


Watch the demo in the GIF below made on my iPhone 6 iOS 12.4.7


In short --> IGNORE, if you are not convinced, Restart the device. You will see that Others Storage will reduce but total storage will remain more or less the same


You may watch the same GIF in the form of Video on YouTube --> Others Storage consuming lot of space on an iPhone


Sep 20, 2020 12:50 AM in response to SravanKrA

Thank you, I didn’t know that but I tried to download ios 13 when it first came out multiple times but whenever the phone turned off it would just stay on the apple logo and not update. It did not display the loading bar to show me that it was updating and I had to forcefully turn off my phone each time because it would just show the apple logo and not do anything else. I even left it overnight and I still woke up to just the apple logo on the screen.

“Other” storage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.