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kimewt Author

Level 1

4 points

Why is this happening? It's a brand new laptop and I do not have another apple ID. Please help!?

Cannot Update App

Keynote cannot be updated because it was refunded or purchased with a different Apple ID.

MacBook Pro 13″, macOS 10.15

Posted on Sep 22, 2020 1:02 PM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Sep 22, 2020 1:19 PM

If the applications that need updating are Apple applications that came with the computer, try going to the App Store Purchases tab or click on your profile and then go to Purchases to see if there is an option to accept the applications with your Apple ID. If that doesn't work, you can delete the applications and download them with your Apple ID. The applications are free. You may have to sign out of the App Store, restart the computer, and sign back in to download new copies.

Get updates for preinstalled apps on Mac

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Why is this happening? It's a brand new laptop and I do not have another apple ID. Please help!?

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