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User profile for user: BaisaliGhosh
BaisaliGhosh Author
User level: Level 1
9 points

Troubleshoot an issue

Hi! My iPhone11 is continuously freezing almost every time after the iOS14 update. It’s really irritating and inconvenient to use the phone in that way. Please HELP!!!!

Posted on Sep 23, 2020 12:18 AM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,108 points

Posted on Sep 23, 2020 12:23 AM



1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,108 points

Sep 23, 2020 12:23 AM in response to BaisaliGhosh



1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

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Troubleshoot an issue

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