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Level 1

4 points

Refund

hello, i would like to request a refund of an app that was suppose to be a free app. However it charges me 31.99. How do i pursue this?

Posted on Sep 23, 2020 12:55 PM

Top-ranking reply

Level 4

2,935 points

Posted on Sep 23, 2020 12:57 PM

Request a refund:

Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If it doesn't show up under your purchases, you may need to contact the App developer.

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