ecg

Question

Level 1

4 points

ecg

Hello, so today I updated to apple watch series 6 from apple watch series 4 and my ECG app is completely gone. It was not on the home screen for the watch and I had no prompt within the health app to set it up nor did I find anything from searching. I reset the apple watch and the option is now on the apple watch home screen however when I click it it tells me to set it up in the health app which is it still not possible.

-I have hard restarted both the devices

-Both running the latest OS (non beta)

-Worked fine on my series 4

-Not region restricted from ECG (USA)

-Over the age of 22

Basically the option is there I just cannot find a way to set it up within the health app. It worked fine on my series 4 just not sure why I can't set it up. Thanks.

Apple Watch Edition

Posted on Sep 24, 2020 5:37 AM

Reply

Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

Sep 26, 2020 12:22 PM in response to BenMeisl

Thanks for asking about the new ECG feature.

Check here for availability in your region: ECG

ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.

Heart rate notifications on your Apple Watch - Apple Support

Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support

If you have any other questions, please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.

Take care.

Reply

ecg

Similar questions