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Hi,
I recently changed my main Apple ID email from my gmail one to the icloud one. Everything works fine on my iphone and I can log on to icloud.com etc., but my Mac refuses to let me log in with the icloud-email. It tells me "An unkown error occurred", as in the screenshot.
Has anyone else experienced this? My Mac is a 13 inch Macbook Air (Mid 2012) and running on Catalina 10.15.6.
Thank you for any help.
MacBook Air 13″, macOS 10.15
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
No anti-virus, no VPN at the moment.
It worked on the new admin user account I made, and in Safe Mode. And now it also worked in the regular mode - thank you!
I did the Etrecheck just in case, here's the report:
You are welcome. I don't see anything that normally causes problems in the report.
Can't log on to Apple ID with icloud-mail on Macbook Air
