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Apple logo stuck on screen

How do you fix apple logo stuck on screen with black background? I tried pressing volume up down button and holding power button for 10 seconds

iPhone 11 Pro Max, iOS 13

Posted on Oct 3, 2020 2:04 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2020 2:11 AM

Make sure that you are Force ReStarting your iPhone correctly as shown below-

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

2 replies
Question marked as Top-ranking reply

Oct 3, 2020 2:11 AM in response to sandra_05

Make sure that you are Force ReStarting your iPhone correctly as shown below-

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

Apple logo stuck on screen

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