You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

joscena Author

Level 1

4 points

Payment method

I received an email stating that my AppleID has been permanently locked. However, when I follow the steps it says my card has been declined but that is not possible

iPhone 8 Plus, iOS 13

Posted on Oct 22, 2020 3:35 PM

Top-ranking reply

Ferd II

Level 10

104,767 points

Posted on Oct 22, 2020 3:45 PM

That was a Phishing email, and was not from Apple. Read: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support for further details.

You should also follow the advice listed in: If you think your Apple ID has been compromised - Apple Support, and contact your card provider to cancel your card.

View in context

Payment method

Similar questions