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BennyP33 Author

Level 1

4 points

Old Apple ID showing up in iCloud

I need to erase my phone so I can get a replacement. In iCloud, Find my phone, when I go to erase it asks me for my password. Problem is, the apple id that is prepopulated and can't be changed is my old ID so of course it won't work. I tried using my current password and it said your account is locked so I went through the process to change the password but of course, I got the error "not a valid apple ID" which is correct becuase it is my old ID.

Any ideas?

iPhone X, iOS 14

Posted on Oct 24, 2020 4:48 PM

Top-ranking reply

zinacef

Level 10

88,467 points

Posted on Oct 24, 2020 10:38 PM

If your account is locked -- If your Apple ID is locked or disabled - Apple Support.

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Old Apple ID showing up in iCloud

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