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My HP Envy Photo 7164 printer is no longer working. I received pop-up warnings that some drivers connected to HP could damage my computer. The printer is only 2 years old, as is my Mac. please help!

My 2 year old HP Envy Photo 7164 printer is no longer working. I received pop-up warnings that some HP drivers could damage my computer so I deleted them but now I can't get anything to print. When I go to Settings and look at the printer, it shows the printer but it shows up as Idle. Also when I try to print, I get an "out of paper" message, but there is paper in there. Help please!


MacBook Pro 13”, macOS 10.15

Posted on Nov 2, 2020 9:15 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 2, 2020 9:17 AM

geraldine161 wrote:

My 2 year old HP Envy Photo 7164 printer is no longer working. I received pop-up warnings that some HP drivers could damage my computer so I deleted them but now I can't get anything to print. When I go to Settings and look at the printer, it shows the printer but it shows up as Idle. Also when I try to print, I get an "out of paper" message, but there is paper in there. Help please!


Open >System Preferences>Software Update (Command R will reload and do a fresh check)

Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue.

(2220 UTC 23 October 2020)



if you still have an issue, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again, select AirPrint.



Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900


about AirPrint

https://support.apple.com/en-us/HT201311


you can also try reset print system if necessary:

If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343


1 reply
Question marked as Top-ranking reply

Nov 2, 2020 9:17 AM in response to geraldine161

geraldine161 wrote:

My 2 year old HP Envy Photo 7164 printer is no longer working. I received pop-up warnings that some HP drivers could damage my computer so I deleted them but now I can't get anything to print. When I go to Settings and look at the printer, it shows the printer but it shows up as Idle. Also when I try to print, I get an "out of paper" message, but there is paper in there. Help please!


Open >System Preferences>Software Update (Command R will reload and do a fresh check)

Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue.

(2220 UTC 23 October 2020)



if you still have an issue, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again, select AirPrint.



Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900


about AirPrint

https://support.apple.com/en-us/HT201311


you can also try reset print system if necessary:

If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343


My HP Envy Photo 7164 printer is no longer working. I received pop-up warnings that some drivers connected to HP could damage my computer. The printer is only 2 years old, as is my Mac. please help!

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