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Sim locked

I just bought bought a iPhone 11 brand new and it says it’s sim locked. How do I find out what carrier it is or how to unlock it thanks

Posted on Nov 3, 2020 6:03 PM

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Posted on Nov 3, 2020 6:09 PM

It should have told you when you made the purchase. Otherwise, you would need to call Apple Support and ask them. You will need to give them the serial number and possibly the IMEI from the box.


Apple is the only one that sells unlocked phones.

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Nov 3, 2020 6:09 PM in response to Micah7841

It should have told you when you made the purchase. Otherwise, you would need to call Apple Support and ask them. You will need to give them the serial number and possibly the IMEI from the box.


Apple is the only one that sells unlocked phones.

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Nov 3, 2020 6:29 PM in response to Micah7841

Once it was originally purchased from an authorized Apple reseller, the countdown started for the warranty. Selling it on Marketplace is not an authorized reseller, so whomever this guy was may have been the original purchaser, or may not have. And you can replace the plastic on the box quite easily.

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Nov 3, 2020 6:32 PM in response to Micah7841

Micah7841 wrote:

It was never touched I was the first person to take it out of the box still had the plastic on it

That's irrelevant. It stopped being "new" the minute it was sold by Apple or another authorized retailer to the original purchaser.


If you buy a new car, and don't ever even get in and start the engine, you can not then sell it to someone else as "new". It is no longer new. It is used.


Same thing.

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