Can apple restore my phone for me?

No, at least not remotely. You can make a genius bar appointment and it can be restored at an Apple store or other Apple Authorized Service Provider. See—>Genius Bar Reservation and Apple Support Options - Apple

If you describe the problem perhaps another user in this user-to-user forum can provide guidance so you can restore it yourself.

Here is one way—>If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Here is another—>Restore your iPhone, iPad, or iPod to factory settings - Apple Support