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I have a 6th generation iPad with 128 GB and OS 14.1. I’ve tried to download and install the latest OS: 14.2. But each time, I get a message box that says “Update failed.” Is anyone else having this problem?
iPad Pro 10.5-inch, Wi-Fi
It is possible that your WiFi router is unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
It is also possible that your currently selected DNS servers(s) are not resolving, or a blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Contact Support link at top-right of this page. Alternatively, you can initiate a support case using the Apple Support App:
It is possible that your WiFi router is unexpectedly blocking access to some internet/server resources - which might be resolved by a restart of your router.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
It is also possible that your currently selected DNS servers(s) are not resolving, or a blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Contact Support link at top-right of this page. Alternatively, you can initiate a support case using the Apple Support App:
In case you're still unable to install the latest OS update, I was able to do so by following the instructions provided by LotusPilot below. By rebooting my router, then force-starting my iPad, I was able to successfully download and install the new OS.
Unfortunately, no. I just tried to download the update again – but no soap. It just says that there’s an error but offers no clue as to what the error is.
I’m also having problems on Safari on this iPad. Whenever I go to any particular website, it fails to load -- and all I get is a message that says "A problem repeatedly occurred on (website's URL)."
I've only been using this iPad for a relatively short time. It seemed to be working fine until a couple of weeks ago. Now I can't download the OS update or access the Internet on Safari.
Thanks, LotusPilot. When I have the chance, I’ll try rebooting the router and then force restarting my iPad. I don’t know if it makes any difference or not, but I am not experiencing any difficulties on Safari on my desktop or my older iPad. Which makes me wonder if the problem lies with my router. But it doesn’t hurt to at least try. Thanks again for stepping up and helping out.
Without delving into the technicalities of local area networking, and WiFi Routers, perhaps suffice to say that the issue of potential blocking can affect one device - and not another that shares the same WiFi network.
It is a common misconception that good network connectivity on one device provides expectation that connectivity will be good for all devices.
Hey, LotusPilot. Just wanted to thank you again for the helpful advice. I rebooted my router, then force-started my iPad like you said -- and it worked. Not only I am once again able to view websites on Safari, I was able to successfully download and install the latest OS update.
Thanks again.
Now if I could only figure out how to change my Apple ID on iTunes. . .
Same problem. Did you ever figure it out??
Can’t Download OS 14.2 Update
