You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

big sur update didn't complete

My update to Big sur going for over 2Hours is this normal, Mac Book Pro 16 running Catalina

MacBook Pro 16″, macOS 11.0

Posted on Nov 14, 2020 10:01 AM

Top-ranking reply

Community Specialist

Posted on Nov 21, 2020 5:21 PM

Greetings Aundreid,

We understand that you are having some difficulty updating macOS, and we'd like to help. Begin by following the guidance found here:

Take care.

View in context

Similar questions