You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

erase a broken phone

how do I erase my phone if it will not turn out even after I tried to force the restart

iPhone XS

Posted on Nov 15, 2020 12:08 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2020 12:13 PM

You can't, you will have to be able to turn on the iPhone and have it work. Have you tried connecting it to your wall charger, letting it charge for at least 30 minutes and then do a forced restart while it is still connected to power?

1 reply

erase a broken phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.