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pcladie Author

Level 1

28 points

Stuck Power Button on IPhone 12 Pro

The Power button gets stuck on my new IPhone 12 Pro. I have had it for 3 weeks and when I use guided access the power button fails to respond to my presses. Also there is no click like when I press the volume buttons. I should have sent it back when I first noticed it on day 3. Today was the first day that it went completely unresponsive. I kept messing with it and 1/2 hour later I must have successfully double clicked and was able to get out of that mode. Is this an issue with these phones?

iPhone 12 Pro, iOS 14

Posted on Nov 18, 2020 12:24 PM

Top-ranking reply

DoctorEK

Level 1

5 points

Posted on Dec 26, 2020 12:42 AM

I have had the same problem with the iPhone 12.

iPhone 12s are water resistant to 6m.

I turned mine off, ran the side button under hot water for literally 1-2 seconds and immediately had return of the “click.”

It is almost definitely a sticky residue in the tight space between the button and case.

In my case I’m almost certain it has to do with hand sanitizer and sani-wipes.

The sani-wipes start to leave a sticky residue on everything after awhile.

Just clean it and be done with it! You’ll be glad you did.

so nice to have that “click” back.

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69 replies

Jun 30, 2021 11:57 AM in response to lobsterghost1

I have a brand new iPhone 12 Pro and my power button was hard to push since I got it, and has been failing similarly to others. I thought not clicking was a feature but clicking the power button got unreliable .. like others have reported (500 times). You seem like a connected Apple guy .. maybe you can get Apple's attention to FIX this clear quality control problem?

*** I just want to know how I can clean the power button, and whether a damp cloth or alcohol wipe are recommended.

Frankly I don't want to go to the Apple Store, the Genius lost some of my data on my previous phone care assistance (said all the data had been transferred but it hadn't), and malls have too many people.

Jul 19, 2021 4:56 AM in response to pcladie

Same thing happen to my new iPhone 12 pro max. I’ve notice when it is exposed to heat it get stuck or it’s hard to press. After a few hours when it cools down it backs to normal. I’m not sure if others experience the same issue also.

hartnski

Level 1

9 points

Dec 7, 2020 6:23 PM in response to pcladie

Probably stuck because of dust, just run some water to the stuck button and it will back to normal, IPhone 12 series has IP68 rating so it’ll be fine.

Dec 7, 2020 9:31 PM in response to hartnski

not sure if troll but this is the most stupid thing you could do with your phone.

Dec 9, 2020 7:38 PM in response to JeffHoang

I received my new phone today. Button doesn’t work after 4 hours of use. Can’t go to the Apple store because of the pandemic.

May 28, 2021 7:45 PM in response to brandonlew1s

WOW! That worked like a charm!

THANK YOU!

pcladie Author

Level 1

28 points

Nov 18, 2020 2:08 PM in response to lobsterghost1

That’s an almost impossible feat for me with these pandemic restrictions. In any case, Thank you for replying.

Nov 18, 2020 4:13 PM in response to pcladie

If you're in the US, call Apple at 800-MY-APPLE or use the Contact Support button at the top of this page.

keent

Level 1

4 points

Nov 23, 2020 9:29 AM in response to pcladie

I think there is because mine starting doing that after a week. The power button is getting stuck. I have the pro Max 12

jett154

Level 1

8 points

Nov 28, 2020 3:03 PM in response to pcladie

My power button is working, but it is stuck slightly down and not making any clicking noise when pressed.

npdk

Level 1

4 points

Dec 6, 2020 1:22 PM in response to pcladie

Same issue here, iPhone 12 Pro.

mcwh96

Level 1

4 points

Dec 19, 2020 8:12 AM in response to lobsterghost1

Is the power button supposed to click?

ezgi10

Level 1

4 points

Jan 2, 2021 1:48 PM in response to pcladie

iPhone 12 de aynı sorunu yaşıyorum

LeyLaR

Level 1

8 points

Jan 5, 2021 7:24 AM in response to jett154

WTH?! This is Apple’s mistake, they should do smth about this... at the end we are paying so much money for the broken phone! anyway will contact them today...

Jan 17, 2021 4:27 PM in response to pcladie

I soaked a piece of paper towel in 70% isopropyl alcohol & pressed it on the buttons for a second and then wiped them & they came unstuck quick

Stuck Power Button on IPhone 12 Pro