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asphalt74 Author

Level 1

4 points

Apple account

I just received a phone call from 1-866-763-5887 stating my Apple account had suspicious activity on it. Is this a legitimate phone number associated with Apple and how do you check to see if account has been hacked?

iPad, iOS 10

Posted on Nov 18, 2020 4:21 PM

Top-ranking reply

FoxFifth

Level 10

471,735 points

Posted on Nov 18, 2020 4:29 PM

It is a scam. Apple doesn't make unsolicited phone calls. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Also, the caller id number shown on scam and marketing calls is frequently not the number actually originating the call. The number is often spoofed.

One option to consider is Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

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