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mother's iPad is locked due to update - she does not know passcode and does not have access to computer

My elderly mother's iPad updated and now request passcode. She does not have access to an apple store nor does she have access to an apple computer. she lives in a rural area. suggestions?


iPad Pro 10.5-inch, Wi-Fi

Posted on Nov 21, 2020 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2020 9:32 AM

Firstly, this webpage may offer some useful suggestions to try.

https://appletoolbox.com/iphone-passcode-required-ios-update-fix/


If the above proves to be unfruitful, if the Passcode is unknown or forgotten, your only remaining option is to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



2 replies
Question marked as Top-ranking reply

Nov 21, 2020 9:32 AM in response to 07-26

Firstly, this webpage may offer some useful suggestions to try.

https://appletoolbox.com/iphone-passcode-required-ios-update-fix/


If the above proves to be unfruitful, if the Passcode is unknown or forgotten, your only remaining option is to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



mother's iPad is locked due to update - she does not know passcode and does not have access to computer

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