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Apple ID and password reset

My mother in law forgot her Apple id and password. She can't open her phone. What can we do?

Posted on Nov 22, 2020 2:11 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2020 5:46 PM

See if you can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


If necessary, if she is the original owner, Have her contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Nov 22, 2020 5:46 PM in response to Chloew1946

See if you can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


If necessary, if she is the original owner, Have her contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Apple ID and password reset

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