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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have two Homepods that continually and frequently disconnect from iTunes running on my computer. I also have airplay on a Sony receiver that never disconnects and also several airport express units that never disconnect. The Homepods are close to the router, so I don't know why I have problems with the Homepods and not the Sony nor the airport express units.
Hello Roger Hoyer.
Welcome to Apple Support Communities. We understand that your HomePod disconnects from your computer when playing content from iTunes. We are happy to help.
We recommend checking for and updating your HomePod using the steps here: Update HomePod - Apple Support
We also recommend completing the steps here although the title is different from your issue: If HomePod isn't responding - Apple Support
Let us know the results.
Take care.
Hello Roger Hoyer.
Welcome to Apple Support Communities. We understand that your HomePod disconnects from your computer when playing content from iTunes. We are happy to help.
We recommend checking for and updating your HomePod using the steps here: Update HomePod - Apple Support
We also recommend completing the steps here although the title is different from your issue: If HomePod isn't responding - Apple Support
Let us know the results.
Take care.
I tried this suggestions, but it did not help. I called support and the tech resolved my problem. I have struggled with this issue for months and tried to resolve it myself with searching the internet for help, but no luck. The tech at Apple resolved my problem in a few minutes. Thanks.
Your router might be "too smart" for the Homepods that don't seem to be able to keep up with wifi optimising strategies. Try changing them to static IP addresses via your router settings. That made my system more reliable (but not perfect).
I got the resolution today by calling support on the telephone. They had me change the setting to "Allow Speaker & TV Access" to "Everyone" This resolved the problem immediately on both of my home pods. I had it set to anyone on this home network and that caused my problem of pausing and stopping on the home pods when using iTunes on a mac.
A great tip - thank you. However it still hasn't fixed the problem created by tvOS14 where setting the Homepods as default speakers on an ATV 4K prevents them (Homepods) from appearing in the Airplay list on other devices like iPhones. Once the ATV and Homepods are linked Airplay only works through the ATV. I need more versatility in my system.
Homepods disconnect from iTunes
