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Level 1

4 points

iphone 10 screen went green and then black and unresponsive

My iphone 10 screen went green and then black and unresponsive. Anybody have advice?

iPhone X, iOS 13

Posted on Nov 29, 2020 3:24 PM

Top-ranking reply

Level 10

210,734 points

Posted on Nov 29, 2020 5:20 PM

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears; it may take 30 seconds or more

If this doesn’t do anything use the Contact Support link at the top of this page to discuss repair options.

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