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App Store says wrong password

Hello,

I am having trouble because every time I try to update my apps in the App Store, it has me enter a password for my Apple ID and then it says wrong password even though I know it’s correct. I have done everything I can think of to try and fix this issue, but it is still not working. Please help. Thank you.

iPhone 8 Plus, iOS 13

Posted on Dec 2, 2020 11:31 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2020 11:39 AM

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.


Purchase History Review


See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.





1 reply
Question marked as Top-ranking reply

Dec 2, 2020 11:39 AM in response to kyliek32

Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.


Purchase History Review


See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.





App Store says wrong password

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