You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID not working

My Face ID won’t set up. It’s an iPhone 11 updated to latest iOS. Initially when I set up my phone after the unpacking I’ve managed to successfully set up Face ID; after a little while it was obvious that it doesn’t work for unlocking my iPhone so I disabled and erased Face ID data. After that I’ve tried numerous times to set it up again but with no success.

iPhone 11, iOS 14

Posted on Dec 7, 2020 11:44 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2020 11:52 AM

milosdukic wrote:

My Face ID won’t set up. It’s an iPhone 11 updated to latest iOS. Initially when I set up my phone after the unpacking I’ve managed to successfully set up Face ID; after a little while it was obvious that it doesn’t work for unlocking my iPhone so I disabled and erased Face ID data. After that I’ve tried numerous times to set it up again but with no success.
https://discussions.apple.com/content/attachment/779ed5de-6209-44d9-8107-d2e900cbdef8

follow steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

3 replies
Question marked as Top-ranking reply

Dec 7, 2020 11:52 AM in response to milosdukic

milosdukic wrote:

My Face ID won’t set up. It’s an iPhone 11 updated to latest iOS. Initially when I set up my phone after the unpacking I’ve managed to successfully set up Face ID; after a little while it was obvious that it doesn’t work for unlocking my iPhone so I disabled and erased Face ID data. After that I’ve tried numerous times to set it up again but with no success.
https://discussions.apple.com/content/attachment/779ed5de-6209-44d9-8107-d2e900cbdef8

follow steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Face ID not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.