You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

can't install OS on old laptop for trade-in

I'm trading in my MacBook Pro, trying to reinstall OS X El Capitan and keep getting message:

a required download is missing.

How do I get around this?

MacBook Pro

Posted on Dec 9, 2020 8:27 AM

Top-ranking reply

Level 9

60,110 points

Posted on Dec 9, 2020 9:06 PM

Try creating a bootable macOS USB installer using the instructions in this Apple article:

View in context

Similar questions