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iphone cannot be updated, an unknown error occurred (4000)

i tried all of the suggested steps, now what?

Posted on Dec 12, 2020 4:12 PM

Top-ranking reply

Lawrence Finch

Level 10

212,696 points

Posted on Dec 12, 2020 4:17 PM

Error 4000 is an undocumented error code (at least publicly undocumented). It means that the connection between the phone and iTunes was interrupted in the middle of a sync or update activity. In the past this might have been caused by a flakey USB port, an antivirus or a firewall. However, there is a new cause of this error that is the result of a bug in iTunes for Windows that requires the phone not be locked during the update. So first check your antivirus and firewall (temporarily disable them), but if that doesn’t fix it there are two workarounds for the bug:

Update over the air, by going to Settings/General/Software Update
Temporarily disable the screen lock passcode on the phone before updating using iTunes on Windows

Note that this error should only be a problem for updates; if you are restoring iOS on a phone it should not occur.

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iphone cannot be updated, an unknown error occurred (4000)

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