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Clicking noise while opening the lid. Is it normal?

Just bought a MacBook Pro 2020. I hear a noticeable click in the first bit while opening the lid as per video below


https://www.youtube.com/watch?v=2zvOjk9aS3c


Is it normal or should I bring it back to apple store for assessment?


Thanks



Posted on Dec 16, 2020 2:22 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2020 2:50 PM

gleb185 wrote:

Just bought a MacBook Pro 2020. I hear a noticeable click in the first bit while opening the lid as per video below

https://www.youtube.com/watch?v=2zvOjk9aS3c

Is it normal or should I bring it back to apple store for assessment?


A clicking noise while opening the lid is no kind of normal that I know of.


On a brand new machine you have a limited 14 days to return for a full refund or exchange.

Call Customer Support (800) MY–APPLE (800–692–7753)


— free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)




Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


2 replies
Question marked as Top-ranking reply

Dec 16, 2020 2:50 PM in response to gleb185

gleb185 wrote:

Just bought a MacBook Pro 2020. I hear a noticeable click in the first bit while opening the lid as per video below

https://www.youtube.com/watch?v=2zvOjk9aS3c

Is it normal or should I bring it back to apple store for assessment?


A clicking noise while opening the lid is no kind of normal that I know of.


On a brand new machine you have a limited 14 days to return for a full refund or exchange.

Call Customer Support (800) MY–APPLE (800–692–7753)


— free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)




Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Clicking noise while opening the lid. Is it normal?

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