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User profile for user: Stewie98
Stewie98 Author
User level: Level 1
8 points

Unresponsive iphone 11MAX

I have an unresponsive iphone 12Max, cannot turn off, apps no longer respond to touch. Any ideas about the problem?

Posted on Dec 21, 2020 6:09 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Posted on Dec 21, 2020 6:10 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Dec 21, 2020 6:10 PM in response to Stewie98

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

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Unresponsive iphone 11MAX

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