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my wifi isn’t working!!

i have continued to have problems with my internet on my macbook not working although my wifi works for all other devices. safari does not connect to the server and i need help fast ! what do i do?

MacBook Air 13″, macOS 10.13

Posted on Jan 4, 2021 2:49 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2021 3:44 AM

Go step by step and test.


1. Restart the router. Test.


2. Deselect Proxies, if selected.

   System Preference > Network > Advanced  > Proxies Tab

   Unlock the lock if you have to.

   Under "Select  a protocol…”, uncheck any box if check-marked.

   Click "OK” then  "Apply”.



    https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac


3. Uninstall any Profile you have not installed knowingly.

    Section: Remove a configuration profile from your Mac

    Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


3. Disable/uninstall any anti-virus software or web monitoring software if installed.

4. If you cannot  still connect to internet:

    Startup in Safe Mode.   https://support.apple.com/lv-lv/HT201262

    Login to your account. Launch Safari and test.

     Click  in the menu bar and choose “Restart”


5.  Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

1 reply
Question marked as Top-ranking reply

Jan 5, 2021 3:44 AM in response to kidist33

Go step by step and test.


1. Restart the router. Test.


2. Deselect Proxies, if selected.

   System Preference > Network > Advanced  > Proxies Tab

   Unlock the lock if you have to.

   Under "Select  a protocol…”, uncheck any box if check-marked.

   Click "OK” then  "Apply”.



    https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac


3. Uninstall any Profile you have not installed knowingly.

    Section: Remove a configuration profile from your Mac

    Profiles: https://support.apple.com/guide/mac-help/configuration-profiles-standardize-settings-mh35561/mac


3. Disable/uninstall any anti-virus software or web monitoring software if installed.

4. If you cannot  still connect to internet:

    Startup in Safe Mode.   https://support.apple.com/lv-lv/HT201262

    Login to your account. Launch Safari and test.

     Click  in the menu bar and choose “Restart”


5.  Check for adware.


       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions: Install Malwarebytes for Mac v4      Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

my wifi isn’t working!!

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