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Activation lock

My small brother forgot his apple id on my old iphone 5 and its locked now. What can I do? Please help!

iPhone 5

Posted on Jan 6, 2021 11:29 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2021 12:43 PM

Activation Lock for iPhone, iPad, and iPod touch - Apple Support - This is a security feature, in part to deter re-selling of stolen devices. To read more click here --> http://support.apple.com/HT201365


Turn off Activation Lock. To read more click here --> https://support.apple.com/HT201441 - An activation lock can only be removed using the log-in information for the account that applied the lock.


Help him try to recover the log-in information:

- "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

- "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Otherwise:

Apple may possibly remove a lock if a person can provide sufficient evidence of valid ownership. The device is normally taken to an Apple Store with identification and the original sales receipt. I.e., the receipt when the item was sold to the first owner, and preferably by that person. This is unofficial and there is apparently no set policy (I asked at an Apple Store). A store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.

1 reply
Question marked as Top-ranking reply

Jan 7, 2021 12:43 PM in response to asadduzzaman

Activation Lock for iPhone, iPad, and iPod touch - Apple Support - This is a security feature, in part to deter re-selling of stolen devices. To read more click here --> http://support.apple.com/HT201365


Turn off Activation Lock. To read more click here --> https://support.apple.com/HT201441 - An activation lock can only be removed using the log-in information for the account that applied the lock.


Help him try to recover the log-in information:

- "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

- "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Otherwise:

Apple may possibly remove a lock if a person can provide sufficient evidence of valid ownership. The device is normally taken to an Apple Store with identification and the original sales receipt. I.e., the receipt when the item was sold to the first owner, and preferably by that person. This is unofficial and there is apparently no set policy (I asked at an Apple Store). A store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.

Activation lock

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