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fiiiiiiiiiii Author

Level 1

4 points

Account recovery without access to trusted phone number?

Did a hard reset on my phone and when I tried signing into my iCloud to restore my backup, I wasn't able to receive a 6 digit auth code to verify my phone number (I'm currently switching providers so my sim isn't activated).

I had to enter account recovery and managed to verify my email address, but apple is saying I'll receive an update on my situation in 22 hours - will this actually fix it? I've tried looking for advice on other forums and I'm now worried that I'm going to lose access to 5 years worth of photos and messages on my iCloud.

Posted on Jan 7, 2021 9:46 PM

Top-ranking reply

zinacef

Level 10

88,467 points

Posted on Jan 8, 2021 5:36 PM

You will unfortunately have to wait to hear back from them (Apple) as they investigate to verify you are the owner of the account.

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Account recovery without access to trusted phone number?

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